Frequently Asked Questions - Entrance Access Solutions
We have pulled together a set of Frequently Asked Questions for Entrance Access Solutions. We hope you find this section of the website useful. If there is any other information that you are unsure about please do not hesitate to contact us.
WHERE DO YOU WORK?
We cover the whole of Scotland but focus on Central Scotland. You tend to find the engineers in Glasgow and Edinburgh however we cover as North as Inverness and do also have customers based in Northern England too. Get in touch with the Head Office on 01355 202 201 to discuss.
WHAT IS YOUR PROCESS?
Once you have made the initial enquiry with us via email, [email protected] telephone 01355 202 201 or social media platforms we will send an engineer out to site to provide a quote for the works. When the engineer comes on site this is when you can discuss the type of doors to suit your project as well as other requirements you may have.
WHAT WARRANTIES DO YOU OFFER?
Our standard warranty on new installations of auto doors is one year. But there are service and maintenance packages are available. Depending on what you are looking for maintenance packages can help to bring down the cost per maintenance visit as well as having other benefits. Get in touch with the Head Office 01355 202 201 to find out more.
CAN YOU HELP WITH DISABLED ACCESS TO MY PREMISES?
Yes EAS offer a wide range of products to make sure your premises are DDA compliant please contact us to arrange an onsite visit where we will provide you with the most cost effective and beneficial option.
WHAT TYPES OF DOORS CAN YOU INSTALL?
Entrance Access Solutions install all types of auto door including swing, sliding, telescopic and bi-folding. Depending on the amount of space that you have as well as other factors our highly qualified engineers can provide a fully consultative quote at initial survey to help you decide which is best for your project.
DO YOU DO EMERGENCY CALL OUTS?
Yes – we offer a 24/7 reactive call out service. The call out change initial cost will cover travel and the first hour while on site. Should any parts be required we will contact you first to quote and gain approval before carrying out the work. Please call 03330156774 in the case that you can’t secure your premises.
WHAT AUTOMATION PRODUCTS DO YOU USE?
We use EAS DFA127’s & EAS Vista swing operators and are happy to quote for both. We also use EAS A100 sliding operators. If you have a preference over a certain type of operator we are happy to quote as per your request however we normally quote with the best product for the job at the most competitive price.
HOW QUICKLY DO YOU AIM TO ATTEND A CALL OUT?
EAS have three levels of call out bands, if you log a red response then we will have an engineer attend within 4 hours of your call. This is generally for emergencies such as fail to trade or secure. Amber and Green are for less severe call outs such as minor faults generally ranging for same day to within that working week.
WHAT ARE YOUR PAYMENT TERMS?
We offer 30 day payment terms but payment plans are also available. EAS finance team are more than happy to help come up with a solutions that works for you. For further information contact the team on 01355 202 201
WHERE ARE YOU BASED?
EAS work born in East Kilbride and this is where is our head office is situated where you will find the admin team. Due to expansion we now have offices in Glasgow and Edinburgh too making us ideally placed to react quickly and cover the majority of areas in a four-hour response rate.
CAN YOU AUTOMATE EXISTING MANUAL DOORS?
In most circumstances yes we can retrospectively fit automation. We are happy to attend to give you a quotation on site where will be able to give you an idea of the best solution.
WHO CAN I CONTACT FOR NEW INSTALLS?
Ideally the best person to contact to find out more about new installs is Business manager Jane Mclean on 01355 202201 or email [email protected]
WHAT ARE THE POWER REQUIREMENTS FOR THE AUTOMATIC DOORS?
We simply require a standard 13amp switched spur within a meter of the door.
ONCE WE PLACE AN ORDER HOW QUICKLY CAN THE JOB BE CARRIED OUT?
We aim to carry out the installation within 2 – 3 weeks of receipt of Purchase Order. As soon as we receive a Purchase Order from you then we can get the job to the workshop and will liaise with you on the best date possible.
WHO CAN I CONTACT FOR MAINTENANCE CONTRACTS?
Ideally the best person to contact to find out more about maintenance contracts is Business manager Jane Mclean on 01355 202201 or email [email protected] to find out what EAS can do for you.
ARE YOUR ENGINEERS QUALIFIED?
Yes, all our engineers are qualified to BS7036 standard and have CSCS cards. We have over 15 years’ industry expertise so as well as the paper qualification we also have lots of experience on site too.
DO YOU USE SUBCONTRACTORS?
We have a number of organisations that we work in partnership with to ensure we can cover all eventualities.
DO YOU DO SUBCONTRACT WORK?
Yes we are happy to install your products for you and have a great knowledge of all main automatic operators on the market. Please contact [email protected] with information of the job and we will be happy to provide a price for an installation only job.
WOULD YOU BE HAPPY TO ATTEND A CLIENT MEETING ON OUR BEHALF?
Yes, absolutely. We often find it is better to attend meetings in person where we will give impartial advice on the best solution
ARE YOU INSURED?
Yes we have full public liability insurance covering to the value of £5million. This will cover us on site for any eventuality but all work is carried out to the highest safety standards.
IS THERE AN EXTRA CHARGE FOR DOING A JOB OUT OF HOURS?
Yes, there is an additional rate to cover out of hours work. This can be discussed at quote stage. We will always aim to carry works at the premise to minimise disruption.
DO YOU PROVIDE ROLLER SHUTTER DOORS?
No, but we work closely with a number of roller shutter companies and we would be happy to put you in touch with them. We can also liaise directly with them as part of your full entrance package
WHAT IS THE BEST WAY TO REQUEST A QUOTE?
You can request a quote from us via email, [email protected] or by telephone on 01355 202 201. There is also a link on the website which will allow you to request a quote.
WHAT IS YOUR EMERGENCY CALL OUT NUMBER?
Out with core hours the best number to contact is 03330156774 where an engineer is always on hand if you are unable to secure your premises. EAS would aim to be with you within 4 hours in the case of an emergency.
DO YOU OPERATE EVENINGS AND WEEKENDS?
Yes, we offer a 24/7 reactive call out service – call us now on 03330156774. Our core hours are Monday – Friday 8am – 6pm however there is always an engineer at the end of the phone in an emergency no matter the time of day.
WHAT INDUSTRIES ARE YOUR CUSTOMERS IN?
Our customers cover all the areas of the public and private sectors. We have worked with doctor’s surgeries, facilities management companies, councils, retail parks and many more sectors. We have also fitted automatic doors on a number of residential properties to allow disabled access.
DO YOU DO MAINTENANCE CONTRACTS?
Yes – EAS offer bespoke maintenance contracts tailored to your needs. Depending on what you are looking for maintenance packages can help to bring down the cost per maintenance visit as well as having other benefits to ensure the lifespan of your product. Get in touch with the Head Office 01355 202 201 to find out more.